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Unable to Add Subscription to my App

Hi There...

I am working on a Customer POC.

I have deployed an Application t Apprenda, Created Price book and published Successfully. Finally Published the App as well.

WHen I try to add a Subcription, I am getting the following error:

"We're sorry, it seems that the pricebook you've requested is not available at this time"

Please let me know how to solve

Asif Iqbal

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Hi,

Have you checked the SOC Event Logs for a more detailed error message?

If so, could you post the full stack trace, as well as your current platform version.

Best Regards,

Bernie

Bernie Herdan 0 votes
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Bernie,

Event Log is empty. Is there any other way, i can interact with you and show it in portal. Need help urgently...

Asif Iqbal 0 votes
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Hi Asif,

After examining your document, I noticed that you are trying to purchase a subscription to the Account Portal, and not your application. I also noticed that you are trying to use a billing application on ApprendaCloud.

The reason why you are encountering the first issue is that ApprendaCloud uses a different signup process than the standard Apprenda Platform. As a result, that functionality has been removed. In order to buy a subscription to the Account Portal, simply add a user under your organization, and he will automatically get a subscription assigned to him.

I also wanted to note that buying a subscription to the Account Portal would grant access to your account management and application development page, rather than the application itself. If you want customers to use your application, you would need to send them the Procurement Information URL found under the Pricebook tab of your application. Once they have purchased a plan, the app will show in their account portal, after which they will be able to assign it to one of their users.

With regards to my second point, I wanted to note that ApprendaCloud is meant to be used as a demo-environment. As a result, Billing functionality has been limited. If you are currently pursuing a POC and would like to demonstrate those features, I would recommend installing Apprenda Express or Apprenda in a local machine or VM, as these will provide more functionality.

Best Regards,

Bernie

Bernie Herdan 0 votes